Once payment has been received, products are sent via one of our partner logistics companies within the specified time period. Delivery is carried out door to door; our shipping includes delivery to the door of the property or the entrance hall of the recipient’s building, but the carrier is not obliged to carry the order up into the residence.
Shipping costs include handling and packaging costs, as well as postal charges. Transportation costs will vary depending on the total weight of the package, purchase amount and delivery location. We advise you to group all your items in one order. We cannot combine two separate orders, and shipping costs will be applied to each order individually. We do our best to protect all fragile items, but we are not responsible for any damages that your package may suffer after shipping. Our boxes are large, and your items will be well protected.
For your peace of mind, all shipments from Kull Design are covered by fully comprehensive insurance to protect your order. With this insurance policy, we guarantee the corresponding replacement or compensation, according to the case, for any damages resulting from shipping. In order to activate this insurance policy, it’s very important that you always send photographic proof of any damages to this email address: email@example.com.
Delivery times range from 3 to 4 business days for all products available on our website.
These delivery times are a guideline and Kull Design reserves the right to delay them for any reason beyond the company’s control. Under current legislation, in the event of non-execution of the contract on our part, due to any ordered product or service being unavailable, the customer must and will be informed of this lack of availability. In any case, we will always try keep the delivery times as short as possible, in order to ensure the fast and efficient reception of all orders.